Refund Policy

Our refund policy is as follows:

Refunds and returns

All sales are final. We will only issue a refund if your book is delivered in a badly damaged state, if there is a print defect with the interior pages of the book, or if your book wasn't delivered. Please see the following terms for more details:

What if my book has a print defect on its interior pages?

Although it's rare, sometimes print defects can occur. In the unlikely event your book has any missing pages or print defects, please send us an email to book@thetwoparticleuniverse.co.uk and include a photo(s) of the defects, and we’ll take it from there.

What if my book is badly damaged in transit?

We ship the book in sturdy packaging which should protect the book against damage. However, in the course of its journey to get to you, a small amount of damage is not impossible. We do not offer refunds for minor wear and tear to the cover or edges of the book because, sadly, this comes with the territory of postal delivery. However, in the unlikely event your book is badly damaged in transit, please send us an email to book@thetwoparticleuniverse.co.uk and include a photo of the book and packaging, and we’ll take it from there.

What if my book doesn’t arrive?

It's unlikely, but sometimes the postal service fails to deliver. Please bear in mind that deliveries in the UK can take up to 2 weeks and internatonal deliveries can take 1-5 weeks. In some countries, deliveries can also be delayed by slow customs processing. If your book hasn't arrived after 1 month (UK) or 2 months (international), then please send us an email to book@thetwoparticleuniverse.co.uk and we will issue you a refund.

What is covered in a refund?

Any refunds we issue are only for the price you paid for the book. We do not refund any shipping costs you paid, as we're not responsible for the delivery of the book, the carrier is. If you wish to recoup any losses on shipping costs, you can contact the carrier.